CCH Receives Positive Results in 2018 Employee Engagement Survey
Every two years, Columbus Community Hospital (CCH) uses a confidential, electronic employee engagement survey to rate its employees’ job satisfaction and look for strengths and areas for improvement.
The 2018 Employee Engagement Survey, which was completed between November 5 to 28, 2018, reported high levels of employee satisfaction.
A Top Performer
More than 560 of CCH’s employees participated in the survey by survey provider, Press Ganey, and they scored CCH highly in several areas including physician and staff relations and the quality of patient care.
As part of the survey, CCH was also provided with an overall engagement score which was compared to more than 4,900 health care facilities.
This overall engagement score measures employees’ appraisals of their work environments, their emotional experiences and attachments to their workplaces. CCH’s overall engagement score was 4.29 on a scale of 1 to 5. A score of 4.29 is significantly higher than the national average and it means CCH’s employee satisfaction rate is in the 81st percentile of health care facilities.
“The fact that our employee satisfaction rate is in the top 20 percent of all surveyed health care facilities shows the importance we place on our employees’ happiness,” said Scott E. Messersmith, MBA, PHR, SHRM-CP, vice president of operations and human resources at CCH. “We value and appreciate our employees and these survey results demonstrate that.”
Noted Strengths and Continuous Improvement
The 2018 Employee Engagement Survey also highlighted several strengths within CCH’s organization. For example, CCH scored highly in questions related to employee and patient safety, the quality of patient care, quality improvement, ethics, community contributions, and physician and staff relations.
The following were survey statements that received particularly high responses:
- This organization cares about its clients/patients.
- This organization contributes to the community.
- Physicians and staff work well together.
- This organization conducts business in an ethical manner.
- This organization cares about employee safety.
- Patient safety is a priority in this organization.
- This organization cares about quality improvement.
- This organization provides high-quality care and service.
- I like the work I do.
- This organization makes every effort to deliver safe, error-free care to patients.
“In addition to our high overall engagement score, we were pleased to see that our employees scored us highly in these areas that speak to the quality of our patient care and the working relationships among our staff,” said Mike Hansen, CCH president and CEO.
Along with pointing out areas of strengths, the employee engagement survey also helps CCH leadership pinpoint areas of the organization that could be improved. This helps them address these issues to ensure the hospital is always working to improve.
“As an organization, we are committed to creating an environment where our patients can confidently come for care and our employees can enjoyably work,” said Hansen. “These surveys are another tool we use to work toward that goal.”